LEGAL DOCUMENTS

1. Introduction

Welcome to 360 Feedback AI ("the Service"), a platform operated by Timshel France, a Société par actions simplifiée (SAS) ("we," "us," or "our") based in Paris, France, and subject to the rules of the European Union, notably its privacy law, the General Data Protection Regulation (GDPR).

These Terms govern the relationship between Timshel France and the organizations and individuals who use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

• "Customer": The organization (company, firm, or other legal entity) that purchases access to the Service for its employees or team members. The Customer is represented by an authorized administrator ("Administrator").
• "Administrator": The individual(s) authorized by the Customer to manage the Service on behalf of the organization — including configuring 360 cycles, selecting participants, and managing billing and access settings.
• "User": An employee or team member of the Customer who is the subject of a 360 feedback report.
• "Input Provider": An individual invited to participate in a voice interview to provide feedback on a User. Input Providers may be internal (employees of the Customer) or external (individuals outside the Customer's organization, such as clients, board members, or advisors).

3. Account Registration & Customer Responsibilities

To use the Service, the Customer must register for an organizational account through an authorized Administrator. The Administrator agrees to provide accurate, current, and complete information about the organization and is responsible for safeguarding account credentials and for all activities that occur under the Customer's account.

The Customer is responsible for ensuring that its use of the Service complies with applicable employment, data protection, and privacy laws within its jurisdiction.

4. Evaluation Period

The Customer may request one or more evaluation reports prior to committing to a full deployment. Evaluation reports are provided at Timshel France's discretion and are subject to these Terms in full. The purpose of evaluation reports is to allow the Customer to assess the quality and suitability of the Service before purchasing access for additional team members.

5. Input Provider Consent & The "Invitation Warranty"

This section addresses the legal obligations surrounding the invitation of individuals to provide feedback.

5.1 Internal Input Providers

When the Customer invites employees of its own organization to participate as Input Providers, the Customer warrants that:

• Employees have been informed about the 360 feedback program and its purpose.
• Employees understand that an AI will conduct a voice interview and that their feedback will be anonymized and synthesized into a report.
• Participation expectations have been clearly communicated.
• The Customer has the organizational authority to initiate this process under applicable employment and data protection laws.

5.2 External Input Providers

The Service may allow Users or Administrators to invite individuals outside the Customer's organization to participate as Input Providers (e.g., clients, board members, advisors, investors, or mentors). The Administrator may enable or restrict this capability at their discretion.

When an external Input Provider is added, the person who adds them (whether the User or the Administrator) represents and warrants that:

• They have a genuine personal or professional relationship with the individual.
• They have personally notified the individual that they will receive an invitation from 360 Feedback AI to participate in an AI voice interview.
• The individual has given their prior consent to be contacted for this purpose.

5.3 Indemnification

The Customer agrees to indemnify and hold Timshel France harmless from any claims, damages, or fines arising from failure to obtain proper consent from internal Input Providers. For external Input Providers, the person who added the specific individual (whether the User or the Administrator) bears responsibility for the warranty in Section 5.2, and the Customer agrees to ensure compliance with this obligation across its account.

5.4 Conduct

The Customer, its Administrators, and its Users agree not to use the Service to harass, intimidate, retaliate against, or solicit feedback for malicious purposes against any individual.

6. Input Providers

If you are an Input Provider (someone invited to give feedback):

• Your participation is entirely voluntary. You may decline or stop the interview at any time.
• By participating, you grant Timshel France a license to process your voice data and feedback to generate a Report for the User, as described in our Privacy Policy.
• Voice data is deleted immediately following the call. It is used only to produce a text transcript of your conversation.
• We make best efforts to anonymize your feedback (requiring a minimum of 2 Input Providers before generating a Report), but we cannot guarantee that the User will not deduce your identity based on the specific content of your answers. We advise Input Providers to phrase feedback with this in mind.

7. Fees and Payment

Fees: The Service is priced on a per-report basis. The Customer pays upon enrolling Users in the Service. Current pricing is described on our website.

Invoicing: For company purchases, we offer invoicing with standard payment terms. The Administrator is responsible for providing accurate billing information, including purchase order numbers if required by the Customer's internal processes.

No Refunds: Once input collection has begun or a Report has been generated for a User, the service for that User is considered rendered and no refund will be issued. If input collection has not yet begun for a specific User, the Customer may request cancellation and a credit toward future use.

8. AI Disclaimers & Limitations

The Service uses advanced Artificial Intelligence to conduct interviews and generate reports. By using the Service, the Customer and its Users acknowledge the following:

8.1 AI Accuracy

AI is not perfect. Reports are generated by machine learning models based on interview transcripts. We do not guarantee that any Report will be 100% accurate, error-free, or fully representative of the input provided.

8.2 No Professional Advice

Reports are for professional development purposes only. They do not constitute psychological, medical, legal, or binding HR advice. Reports should not be used as the sole basis for employment decisions, including hiring, firing, promotion, or compensation changes.

8.3 Feedback Outcomes Disclaimer

360-degree feedback, by its nature, can surface difficult truths. The Customer acknowledges that it has a responsibility to support its employees through the feedback process — including providing context, coaching, and a constructive environment in which to receive and act on feedback.

Timshel France is not liable for any emotional distress, professional conflicts, interpersonal issues, or adverse employment outcomes that arise from the content of a Report or from how feedback is received, interpreted, or acted upon within the Customer's organization.

8.4 Use of Anonymized Data

The Customer agrees that Timshel France may use the text transcripts and feedback data generated through the Service to create Anonymized Data. "Anonymized Data" means data that has been stripped of all direct identifiers (including names, emails, company names, and any information that could reasonably be used to identify an individual or organization) and aggregated such that it cannot be traced back to any specific person.

Timshel France shall own all rights, title, and interest in Anonymized Data and may use it for any lawful purpose, including but not limited to:

• Training and improving AI models;
• Benchmarking and statistical analysis;
• Developing new products and features.

Once data has been anonymized, it is no longer considered Personal Data and cannot be deleted, returned, or attributed.

Enterprise Opt-Out: Upon written request, Customers may opt out of having their organization's data used for AI model training. In such cases, data will still be anonymized per the retention schedule but will be excluded from training datasets. This opt-out does not affect data that has already been anonymized and incorporated into training sets prior to the request.

9. Data Access Hierarchy

This section defines who can access what data generated through the Service. This is a core element of our trust architecture and is designed to protect the candor that makes 360 feedback effective.

• Transcripts: Raw interview transcripts are never accessible to the Customer, the Administrator, or the User. Transcripts are an intermediate processing artifact used solely to generate Reports. They are retained per the schedule in our Privacy Policy for quality assurance purposes and are accessible only to authorized Timshel France technical personnel under strict confidentiality obligations.
• Reports: Each Report is delivered to the User. The Administrator may also receive access to individual Reports if the Customer has configured this visibility setting. The specific visibility configuration must be communicated to all participants (Users and Input Providers) before the 360 process begins.
• Aggregate Data: The Administrator may access aggregate and anonymized data about the 360 program, such as completion rates, participation metrics, and (where available) team-level theme summaries. Aggregate data never contains individually attributable feedback.

10. Report Ownership & Employee Data Portability

Report License: Users are granted a non-exclusive, perpetual license to use their Reports for personal and professional development purposes.

Employee Portability: If a User leaves the Customer's organization, they retain the right to access their own Reports. Users may create a personal account to maintain access to their development history independently of the Customer's organizational account. The Customer retains access to any Reports or aggregate data that were available to it during the User's employment.

Customer Access on Departure: When a User departs the organization, the Customer's access to that User's individual Reports (if such access was configured) is not automatically revoked for reports generated during the period of employment. The Customer acknowledges that these Reports contain feedback from third parties and agrees to use retained Reports only for legitimate internal purposes (such as succession planning or institutional knowledge), not for any purpose adverse to the departed employee.

11. Intellectual Property

Our IP: The 360 Feedback AI platform, AI agents, algorithms, code, and branding are owned by Timshel France.

Reports: Reports are generated by Timshel France's AI systems using input from third-party Input Providers. The User receives a license to use the Report as described in Section 10. Neither the Customer nor the User acquires ownership of the underlying AI systems, models, or methodologies used to generate Reports.

12. Term & Termination

Term: These Terms remain in effect for as long as the Customer maintains an active account.

Termination by Customer: The Customer may terminate its account at any time by notifying us at contact@360-feedback.ai.

Termination by Timshel France: We may suspend or terminate the Customer's access to the Service if we reasonably believe the Customer has violated these Terms, after providing notice and a reasonable opportunity to cure the violation (except in cases of egregious misuse, where immediate suspension may be necessary).

Effect of Termination:

• Upon termination, the Customer will have 30 days to export or download all Reports and aggregate data available to it.
• After the 30-day export period, the Customer's organizational data will be deleted from our active systems.
• Individual Users retain the right to access their own Reports by creating or transitioning to a personal account, as described in Section 10.
• Underlying transcripts and personal data will be handled according to the retention schedule in our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, Timshel France shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Service, including but not limited to loss of profits, data, or business opportunity. Our total aggregate liability for any claim arising out of these Terms or the Service is limited to the total amount the Customer paid to Timshel France in the twelve (12) months preceding the claim.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of France.

Amicable Resolution: In the event of a dispute, we encourage the Customer to contact us at contact@360-feedback.ai to seek an amicable resolution first.

Jurisdiction: Any disputes not resolved amicably shall be submitted to the competent courts of Paris, France.