360

LEGAL DOCUMENTS

Last Updated: January 2026

Part I: Terms of Service

Part II: Privacy Policy

PART I: TERMS OF SERVICE

1. Introduction

Welcome to 360 Feedback AI ("the Service"), a platform operated by Timshel France, a Société par actions simplifiée (SAS) ("we," "us," or "our") based in Paris, France, and subject to the rules of the European Union, notably its privacy law, the General Data Protection Regulation (GDPR).

By accessing or using our website at 360-feedback.ai, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Definitions

  • "User": The account holder who registers to receive a feedback report.
  • "Input Provider": The individual invited by the User to participate in a voice interview to provide feedback.

3. Account Registration

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information. You are responsible for safeguarding your password and for all activities that occur under your account.

4. User Obligations & The "Invitation Warranty"

This section is critical for your legal protection and our compliance with anti-spam laws.

4.1 The Warranty:

When you provide us with the names and email addresses of Input Providers, you represent and warrant that:

  • You have a personal or professional relationship with these individuals.
  • You have obtained their prior consent to share their contact details with us.
  • You have notified them that they will receive an invitation from 360 Feedback to participate in an AI voice interview.

4.2 Indemnification:

You agree to indemnify and hold Timshel France harmless from any claims, damages, or fines arising from your failure to obtain such consent (e.g., if an Input Provider marks our email as spam or files a complaint about unsolicited contact).

4.3 Conduct:

You agree not to use the Service to harass, intimidate, or solicit feedback for malicious purposes.

5. Input Providers

If you are an Input Provider (someone invited to give feedback):

  • Your participation is voluntary.
  • By participating, you grant Timshel France a license to process your voice data and anonymized feedback to generate the Report for the User, as described in our Privacy Policy.
  • Voice data is deleted immediately following the call. It is only used to produce a transcript of your discussion.
  • We make best efforts to anonymize your feedback (requiring a minimum of 2 providers), but we cannot guarantee that the User will not deduce your identity based on the specific content of your answers.

6. Fees and Payment

Fees: Certain features of the Service may require payment ("Paid Services"). Fees for Paid Services are described on our website.

No Refunds: For Paid Services, once the input collection phase has begun or a Report has been generated, services are considered "rendered," and no refunds will be issued.

7. AI Disclaimers & Data Rights

Our Service uses advanced Artificial Intelligence. By using the Service, you acknowledge the following:

7.1 AI Accuracy:

AI is not perfect. The Report is generated by a machine based on transcripts. We do not guarantee that the Report will be 100% accurate, error-free, or fully representative of the input provided.

7.2 No Professional Advice:

The Report is for personal or professional development purposes only. It does not constitute psychological, medical, legal, or binding HR advice. You should not make critical life or career decisions (e.g., firing an employee) based solely on this Report.

7.3 "Hurt Feelings" Liability:

360-degree feedback can be difficult to hear. We are not liable for any emotional distress, professional conflicts, or relationship issues that arise from the content of the Report. You requested the truth; we provide the synthesis of what was said.

7.4 Use of Anonymized Data (R&D Rights):

You agree that Timshel France may use the text transcripts and feedback data generated through the Service to create Anonymized Data. "Anonymized Data" means data that has been stripped of direct identifiers (such as names, emails, and specific company names) and cannot reasonably be used to identify any individual.

Timshel France shall own all rights, title, and interest in and to the Anonymized Data and may use it for any lawful purpose, including but not limited to:

  • Training and improving our AI models;
  • Benchmarking and statistical analysis;
  • Developing new products and features.

You acknowledge that once data is anonymized, it is no longer considered Personal Data and cannot be deleted or returned.

8. Intellectual Property

Our IP: The 360 Feedback platform, the AI agents, the code, and the branding are owned by Timshel France.

Your Report: You are granted a non-exclusive, perpetual license to use your generated Report for your personal or internal business use.

9. Termination

We may suspend or terminate your access to the Service at any time, without notice, if we believe you have violated these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Timshel France shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim arising out of these Terms or the Service is limited to the amount you paid us to use the Service (if any).

11. Governing Law

These Terms are governed by the laws of France.

Amicable Resolution: In the event of a dispute, we encourage you to contact us at contact@360-feedback.ai to seek an amicable solution first.

Jurisdiction: Any disputes not resolved amicably shall be submitted to the competent courts of Paris, France.

PART II: PRIVACY POLICY

1. Who We Are

The 360 Feedback platform ("the Service") is operated by Timshel France, a Société par actions simplifiée (SAS).

Contact for Privacy Concerns: contact@360-feedback.ai

2. The Two Types of Users

To make this policy clear, we distinguish between two types of people who use our Service:

  • The User: The person who creates an account and is the subject of the feedback report.
  • The Input Provider: The colleague, friend, or peer who conducts a voice interview to provide feedback on the User.

3. Information We Collect

A. From the User

  • Registration Data: Name, email, phone number and account information.
  • Target List: The names, emails and relationship to the people you want feedback from (Input Providers).

Important: You warrant that you have permission to share these contacts with us for the purpose of sending an invitation.

B. From the Input Provider

  • Voice Data: We record your voice answers during the feedback interview.
  • Transcript Data: Your voice is converted into text.
  • Identity Data: Your name and relationship to the User (e.g., "Peer," "Manager").

4. How We Process Voice Data (Strict Limitation)

We use Artificial Intelligence to conduct interviews and transcribe answers. To protect your privacy:

  • Immediate Deletion: We do not retain the raw audio recordings of your interview. Once the interview is transcribed into text, the audio file is permanently deleted from our servers and our processors' servers.
  • Processing Only: We use third-party AI providers (ElevenLabs and Google Gemini) strictly to process the conversation in real-time.

5. Confidentiality & The "Report"

This is the core of our promise to Input Providers.

  • Who sees what: The User never sees the raw transcripts of your interview. They only see a summarized Report.
  • Aggregation: To protect anonymity, we will not generate a Report unless we have received input from at least 2 (two) Input Providers.
  • Disclaimer on Re-identification: While we use AI to sanitize the feedback and remove obvious identifiers, we cannot guarantee total anonymity. If you provide very specific examples (e.g., "Remember that meeting last Tuesday..."), the User may be able to deduce who said it. We advise Input Providers to phrase their feedback with this in mind.

6. Service Improvement & Anonymized Data

We may use the text transcripts to create Anonymized Data. This is data that has been stripped of all direct identifiers (names, emails) and aggregated so that it can no longer identify any specific individual.

We use this Anonymized Data to:

  • Improve the accuracy of our AI models.
  • Analyze usage trends.
  • Develop new product features.

Once anonymized, this data is no longer considered "Personal Data" under this policy.

7. How We Share Data (Sub-processors)

We do not sell personal data. We only share data with the technical infrastructure required to run the Service. Our key sub-processors are:

ProviderPurposeLocation
ElevenLabsVoice Synthesis & ProcessingUS/EU
StripePayment ProcessingUS
ResendTransactional Email DeliveryUS
TwilioSMS/Phone VerificationUS
SentryError Monitoring & Session ReplayUS
GoogleAI Reasoning & Transcription; OAuth Authentication (Google Sign-In)US
OpenRouterAI Reasoning & Model AccessUS
VercelApplication Hosting & Serverless FunctionsUS (AWS infrastructure)
SupabaseDatabase functionsUS

Since some of these providers are based in the USA, we rely on Standard Contractual Clauses (SCCs) to ensure your data is protected to European GDPR standards.

8. Data Retention

  • Raw Audio: Deleted immediately after processing.
  • Transcripts: Retained for 12 months to allow for report generation and quality assurance, then deleted or permanently anonymized.
  • Final Reports: Retained as long as the User maintains an active account.

9. Your Rights (GDPR & US Laws)

Regardless of your location, you have the following rights:

  • Right to Access: You can ask for a copy of the data we hold about you.
    • Important Limitation for Feedback: To protect the privacy and confidentiality of Input Providers, we will not disclose raw transcripts or un-anonymized feedback in response to an Access Request.
    • Non-Paid Users: If you request access to your data before paying for the Service, we will provide your account details (Name, Email) but we cannot provide the Feedback Report, as this involves proprietary processing and confidential third-party data.
  • Right to Delete: You can ask us to delete your data.
    • Note for Input Providers: If you ask to be deleted after a report has already been generated and sent to the User, we cannot "un-send" the report, but we will delete your underlying transcript from our systems.
  • Right to Rectification: Correcting wrong information.

To exercise these rights, email us at contact@360-feedback.ai.

10. Corporate Use (B2B)

If this Service is purchased by a company for its employees:

  • The Company is the "Data Controller."
  • Timshel France is the "Data Processor."
  • We process data strictly according to the Company's instructions.

11. Cookies & Tracking

We use minimal cookies strictly necessary for the site to function (e.g., keeping you logged in). We do not use third-party advertising cookies.

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